In the 2020 Winter G2 Crowd report, Newswire ranks #1 for Customer Service in the press release distribution industry, outranking major competitors.
NEW YORK, March 23, 2020 (Newswire.com) - Newswire has been named the #1 for Customer Service in the press release distribution industry, outranking top competitors in the space. For the third year in a row, Newswire has remained #1 on G2 Crowd’s list, surpassing predominant companies who have been in the industry longer.
“To have this ranking for the third year in a row has been a true testament to the dedication each team member gives to ensure our customers are receiving the best experience possible,” said Erik Rohrmann, SVP at Newswire. “Newswire prides itself in delivering high-tech, high-touch service, something that has been unheard of in the industry.”
The unique high-tech, high-touch approach Newswire offers stems from having best-in-class software, coupled with high-touch customer service. This has become a favorite amongst customers who have remained loyal to the company, leaving raving reviews on G2 Crowd, which has helped keep Newswire #1 for Customer Service for three years in a row.
One user writes, “The thing I love most about Newswire is the team. They are 100 percent committed to their craft, which means they will ensure your press goes out when it is perfect.”
Newswire has taken customer feedback to heart and used the information to improve their best-in-class platform.
“Having customers contribute to improving our platform makes it unique,” said Patrick Santiago, Vice President of Customer Success. “That is what sets Newswire apart. We take our customers’ feedback to heart and implement their requests into the platform, which has become a service created by the best of our customers.”
Customers can now transform owned media (press releases) into the Earned Media Advantage: greater brand awareness, increased traffic, greater return on media spend and increased sales. As a result, customers can lower their costs of press releases, increase the value of each release and lower paid-media costs while shortening the journey for the Earned Media Advantage.
Download How the Earned Media Advantage is Transforming Business and discover how to empower your go-to-market strategies with the Earned Media Advantage: greater brand awareness, increased traffic, generate greater return on media and marketing communications spend and increased sales.
Newswire delivers press release and multimedia distribution software and services (SaaS) that empower the Earned Media Advantage: greater brand awareness, increased traffic, greater return on media and marketing communications spend and the competitive edge. With over a decade of experience, Newswire continues to provide its customers with the ability to deliver the right message to the right audience at the right time through the right medium.
To learn about and experience Newswire, visit http://www.newswire.com.
Director of Earned Media Strategy